We strive to provide our guests with an exceptionally clean, safe, and friendly experience. The following Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the 4411 Inn & Suites since 2020. These Policy/House Rules are considered a part of our reservation agreement with you. As our guest, by reading and signing your registration card you are agreeing to abide by all of our Policy/House Rules, terms and conditions, and procedures. These Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the 4411 Inn & Suites and the guest. Our Policy/House Rules may change from time to time, so please check back often.
Office Hours: Our team is here to assist you in making your travel arrangements Sunday through Saturday from 8:00AM to 8:00PM CST each day.
Cancellations: UPDATED AS OF JANUARY 1st, 2023: As a small, independent property cancelled reservations greatly impact our business. Please our policy thoroughly.
- To reserve a room, you’ll need to pay a non-refundable 20% deposit.
- If you cancel your reservation, you won’t get a refund of the deposit.
- If you cancel more than 72 hours before your check-in date, you’ll get a refund of the remaining balance (minus the deposit).
- If you cancel within 72 hours of your check-in date, you’ll be charged for the first night’s room and tax.
- If you modify the length of your stay, the rate may change.
- We will permit a reservation to be moved with the deposit to a different date within the same calendar year.
100% Smoke Free: 4411 Inn & Suites has been 100% Smoke-Free since 2020. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Damages/Disturbances/Dirtiness: Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees. We do not tolerate excessive noise and disturbances and you will be asked to leave with no refund if other guests are disturbed. Removal of furniture and appliances is considered theft and will be handled with local law enforcement.
Pet Policy: Well-behaved dogs, under 50 lbs. are allowed. There is a $35 per day in our designated pet-friendly King Studio or Double Studio guest rooms with a limit of two dogs per room. Dogs must be on leashes at all times while on the property. Owner takes all responsibility of their dog. We ask that owners clean up after their dog. In consideration of all 4411 Inn & Suites guests, dogs must never be left unattended in guest rooms.
Reservations: All reservations must be guaranteed with a valid major credit card. Guests must be 22 years and older. We accept Visa, Master Card, American Express, and Discover Card. We do process your credit/debit card at the time the reservation is made, if they card does not authorize, the reservation will be cancelled.
Arrival: Check-in time is guaranteed at 3pm on the day of your arrival. We will reach out to you by request if you acknowledge that you will be needing an early arrival. Early arrivals are not something we can guarantee until the day of.
Check-In Requirements: Guests must be at least 22 years of age to check in at 4411 Inn & Suites. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
Pre-Authorization at Check-In: We have required pre-authorized of credit cards/debit cards at check-in since 2020. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax, plus $25.00. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 5 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly.
Guest Registration: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.
Departure: Check-out time is before 11:00 AM. This is to allows ample time to clean and prepare suites for the next arriving guests.
Payment and Credit Cards: 4411 Inn and Suites accepts Visa, MasterCard, Discover, and American Express for payment. To keep your payment and personal information safe, we utilize Secure Sockets Layer (SSL) software. This industry-standard software uses encryption to protect your personal information, including credit card number, name, and address, from being accessed over the Internet.
Checks and Check Cashing: We do not accept checks. We do not provide check cashing services.
Reservation and Payment for Guests by Third Parties: Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at check-in, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
Right to Refuse Service: 4411 Inn & Suites is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. 4111 Inn & Suites has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our inn or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Indiana and the owners for the operation and management of the hotel. 4411 Inn & Suites will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the inn for an unlawful purpose; seeks to bring into the inn: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to inn property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by 4411 Inn & Suites for the operation and management of our inn. This policy is also extended to any guest or party that does not comply with state regulations regarding Covid-19. Guests who are not practicing social distancing towards other guests and staff and not wearing a facemask in our enclosed public spaces will be subject to the consequences above. The health and safety of every guest at our inn is our number one priority.
Outdoor Common Area: The firepit, grills, picnic tables, chairs, and games are all for public use for our guests. We ask that courtesy be given to other guests who want to enjoy the area as well and practice behavior that is safe and appropriate for families. Horseplay and excessive noise will be given one warning. Safety is also a priority so please be aware of where our fire extinguishers are located around the property before using the fire pit and grill. This is for everyone to enjoy, and we would like to keep a safe, fun and inviting environment for all of our guests. This is also the same policy for any activity on the patios connected to the rooms.
Lost & Found Policy: 4411 Inn & Suites assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 219-249-4411 and we will try to assist you in locating your lost item.
Found Items: 4411 Inn & Suites is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
In Case of Emergency or Fire: Please notify the Front Desk in the event of a fire or other emergency. The inn is fully equipped with smoke detectors.
No In-Room Parties: 4411 Inn & Suites enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
Complimentary Wi-Fi: Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. 4411 Inn & Suites assumes no liability for guest use.
Enforcement: All staff is trained and required to respond to potential violations of our Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by 4411 Inn & Suites for safety of all guests, staff, owners, property, and the operation and management of the inn will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Policy/House Rules.
Terms & Conditions: 4411 Inn & Suites makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. 4411 Inn & Suites does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
Illness and Epidemics: 4411 Inn & Suites reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
Infestation: The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
Complimentary Parking: Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. 4411 Inn and Suites shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
Damage and/or Theft of Hotel Property: You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), inn’s premises or property caused by you or any person in your party whether or not staying at the inn during your stay. 4411 Inn & Suites reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by 4411 Inn & Suites as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Changes or Modification to Policy/House Rules: 4411 Inn & Suites reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Policy/House Rules. Any modification to these Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Policy/House Rules is located on our website and available from Front Desk staff upon request.
